Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Standard Shipping on US and Canadian Orders
7-10 Business days*
USA & CAN only
$18.00 CAD Flat Rate Within Canada (If purchase is under $100)*
$25.00 CAD Flat Rate Within United States
*Once received at our warehouse
*FREE Shipping on orders $100 and over before taxes and discounts (In Canada Only).
Express Shipping on International Orders (Outside US & Canada)
7-14 BUSINESS DAYS*
*Once received at our warehouse
Our team processes orders within 24-48 hours and are processed during business days (Monday to Friday) with the exception of public holidays. During holiday periods, such as Christmas, we may experience a higher than normal volume and processing times may take longer.
*International shipping charges apply. We do not offer free shipping on International orders.
SHIPPING & RETURNS FAQ:
Do you ship to PO/APO/FPO/DPO Addresses?
Yes we do. We are honoured to support members of our nation’s military, and ship to all APO, FPO, or DPO military addresses.
Will all of my items be shipped together?
We ship all items together at one time where possible. If your web order requires shipment from two of our warehouses – we will notify you by email. If any items are out of stock we will remove those items from your order and ship the remaining items. You will only be charged for the items we ship to you.
How can I track my order?
Once your order is shipped from our warehouse, we will email you with a shipping confirmation and tracking number link which you can follow. Alternatively, you can track your shipment from your eStore account, just login to view.
My order still hasn’t arrived and it says that its been shipped, what can I do?
The fastest way to find out where your package is, is to contact the shipping company it’s coming from. Quote your tracking number so that they can locate it for you. If you’re still having trouble, shoot our support team an email or call us we’ll track it down.
How do I return or exchange product purchased on the Ergogenics Online Store?
Simply mail back the item to us at Ergogenics HQ within 30 days of purchase. Please note that we don’t offer refunds or exchanges on expired product. If you have questions give us a call at 1-778-279-1460 and someone from our Customer Experience Team can help you out.
I purchased from another vendor/store and am unhappy, will ergogenicsnutrition.com process my refund or exchange?
We have a 30 day satisfaction guarantee, you can take it back to the vendor you originally purchased from. Bring back the item in its original, unused condition, accompanied by the receipt, within 30 days to the place of purchase. Please note that expired product is not eligible for return or exchange. If you have questions give us a call at 1-778-279-1460 and someone from our Customer Experience Team can help you out.